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The Future Of Customer Engagement

ConsumersEnergy System
Laura Sandys
Publication year: 2017

Utilities should stop applying the same tired tactics for customer engagement

ReShaping Regulation: Power From The Future

ConsumersEnergy SystemResource Security
Laura Sandys, Dr Jeff Hardy, Professor Richard Green
Publication year: 2017

This report aims to welcome the dynamism, opportunities and transformation that our energy sector can achieve through a new set of regulatory principles that embraces the changing nature of energy, technology and primarily consumers.

“Why we need a Minister for Consumers” - ConservativeHome

Consumers
Laura Sandys
Publication year: 2013

“Why we need a Minister for Consumers”, ConservativeHome, 28th September 2013 – http://www.conservativehome.com/platform/2013/09/why-we-need-a-minister-for-consumers.html

“We must be on customers’ side – and be seen to be on their side” - ConservativeHome

Consumers
Laura Sandys
Publication year: 2013

“We must be on customers’ side – and be seen to be on their side”, ConservativeHome 28th May 2013 –  http://www.conservativehome.com/platform/2012/05/laura-sandys-mp.html

“The free market isn’t a licence to con people” - The Times

Consumers
Laura Sandys
Publication year: 2013

“The free market isn’t a licence to con people”, The Times, 2nd May 2013 – http://www.thetimes.co.uk/tto/opinion/columnists/article3753959.ece

“It’s time for Sixty Second Shutdowns for rip-off supermarkets” - ConservativeHome

Consumers
Laura Sandys
Publication year: 2013

“It’s time for Sixty Second Shutdowns for rip-off supermarkets”, ConservativeHome, 19th November 2013 – http://www.conservativehome.com/platform/2013/11/from-laurasandysmp-its-time-for-sixty-second-shutdowns-for-rip-off-supermarkets.html

“Consumers at the Heart of Markets” - 2020 and The Legatum Institute

Consumers
Laura Sandys
Publication year: 2013

“Consumers at the Heart of Markets”, 2020 and The Legatum Institute, Summer 2013 –
http://challenging-ideas.com/articles/2020-Laura-Sandys–Consumer-Paper.pdf

“Conservatism for the Consumer” in “Access all Areas – Building a Majority” - Renewal

Consumers
Laura Sandys
Publication year: 2013

“Conservatism for the Consumer” in “Access all Areas – Building a Majority”, Renewal, Summer 2013 – http://www.renewalgroup.org.uk/Access_All_Areas_v1.0.pdf”>www.renewalgroup.org.uk/Access_All_Areas_v1.0.pdf

ConsumersPolicy
Tim Montgomerie
Publication year: 2013

Laura Sandys MP and a pro-consumer conservatism, by Tim Montgomerie, 27 January 2013
http://challenging-ideas.com/articles/Laura_Sandys_and_a_pro-consumer_conservatism.pdf