Utilities should stop applying the same tired tactics for customer engagement
This report aims to welcome the dynamism, opportunities and transformation that our energy sector can achieve through a new set of regulatory principles that embraces the changing nature of energy, technology and primarily consumers.
“Why we need a Minister for Consumers”, ConservativeHome, 28th September 2013 – http://www.conservativehome.com/platform/2013/09/why-we-need-a-minister-for-consumers.html
“We must be on customers’ side – and be seen to be on their side”, ConservativeHome 28th May 2013 – http://www.conservativehome.com/platform/2012/05/laura-sandys-mp.html
“The free market isn’t a licence to con people”, The Times, 2nd May 2013 – http://www.thetimes.co.uk/tto/opinion/columnists/article3753959.ece
“It’s time for Sixty Second Shutdowns for rip-off supermarkets”, ConservativeHome, 19th November 2013 – http://www.conservativehome.com/platform/2013/11/from-laurasandysmp-its-time-for-sixty-second-shutdowns-for-rip-off-supermarkets.html
“Consumers at the Heart of Markets”, 2020 and The Legatum Institute, Summer 2013 –
http://challenging-ideas.com/articles/2020-Laura-Sandys–Consumer-Paper.pdf
“Conservatism for the Consumer” in “Access all Areas – Building a Majority”, Renewal, Summer 2013 – http://www.renewalgroup.org.uk/Access_All_Areas_v1.0.pdf”>www.renewalgroup.org.uk/Access_All_Areas_v1.0.pdf
Laura Sandys MP and a pro-consumer conservatism, by Tim Montgomerie, 27 January 2013
http://challenging-ideas.com/articles/Laura_Sandys_and_a_pro-consumer_conservatism.pdf